Top 10 ways to show your clients you care

With a virtual Valentines on the cards this year, we look at the top ways to show your professional services firm clients that you genuinely have […]

Q&A with Derek Howard, CEO of The Customer

This week we virtually meet with Derek Howard, CEO of The Customer, to discuss his experience of helping professional services firms to drive profitable revenue growth, […]

Practice Leader Planning Priorities for 2021

It’s been a year like no other for Professional Service Firm Leaders. Managing industry and client disruption, reinventing service offerings, collaborating with teams in a completely […]

Top 4 secrets to ‘virtual’ client relationship success

The most popular question by far that we’ve heard from our professional service clients over the past number of months, is how to build brilliant client […]

Johnny Cash’s advice for BD-focused Partners

Balancing business development and client service delivery “I keep my eyes wide open all the time” Johnny Cash tells us through his legendary lyrics from the […]

Putting customers first – would you do the same?

Companies that are truly customer focused, think of their customers first, even when it’s not in their own best interests. I know of one CEO of […]

The ultimate business KPIs

All business leaders want to see their business grow and succeed.  They build and deliver high quality products and services.  They recruit high-performing, experienced people. They […]

3 things customer focused companies do to drive growth

1. They put their customers first Companies that are truly customer focused think firstly of their customers.  Their intent is always to focus on what’s best […]

Top 10 tips to win your next sales pitch

Competitive proposals are often won and lost at pitch/ presentation stage.  We’ve seen lots of situations where teams in winning positions ahead of the pitch have […]

8 ways to dramatically increase employee engagement

Many organisations run an annual employee engagement survey to determine how happy and involved their people are in their roles and with the company.  Leaders then […]