The most popular question by far that we’ve heard from our professional service clients over the past number of months, is how to build brilliant client relationships….virtually! How can you and your team really ‘wow’ in this space to consistently build stronger and...
Balancing business development and client service delivery “I keep my eyes wide open all the time” Johnny Cash tells us through his legendary lyrics from the song “I Walk the Line”. Albeit Johnny was singing to June Carter Cash the line has relevance for all of us...
Companies that are truly customer focused, think of their customers first, even when it’s not in their own best interests. I know of one CEO of a consultancy firm, let’s call her Alison. Alison met with the CEO of a very large and successful business,...
All business leaders want to see their business grow and succeed. They build and deliver high quality products and services. They recruit high-performing, experienced people. They market and promote their business to engage their target customers. And of course,...
