Client relationships are built gradually over time, through meaningful interactions that build trust. Here are 10 practical ways to show your professional services clients you genuinely have their best interests at heart.
This week we virtually meet with Derek Howard, CEO of The Customer, to discuss his experience of helping professional services firms to drive profitable revenue growth, create value-focused client relationships and build high-performing engaged teams. Q. Derek,...
It’s been a year like no other for Professional Service Firm Leaders. Managing industry and client disruption, reinventing service offerings, collaborating with teams in a completely transformed virtual work environment and in some cases, taking difficult decisions to...
The most popular question by far that we’ve heard from our professional service clients over the past number of months, is how to build brilliant client relationships….virtually! How can you and your team really ‘wow’ in this space to consistently build stronger and...
What can Johnny Cash teach professional services partners about balancing business development and client delivery? A look at walking the line between the two – and why it matters for your career.
Companies that are truly customer focused, think of their customers first, even when it’s not in their own best interests. I know of one CEO of a consultancy firm, let’s call her Alison. Alison met with the CEO of a very large and successful business,...
All business leaders want to see their business grow and succeed. They build and deliver high quality products and services. They recruit high-performing, experienced people. They market and promote their business to engage their target customers. And of course,...
1. They put their customers first Companies that are truly customer focused think firstly of their customers. Their intent is always to focus on what’s best for their customers, even when it’s not in their own best interests. There are lots of examples of this in...
Competitive proposals are often won and lost at pitch stage. Drawing on what separates winning teams from losing ones, here are our top tips for getting your next pitch just right.
Many organisations run an annual employee engagement survey to determine how happy and involved their people are in their roles and with the company. Leaders then review the results and comments from the survey and identify areas for improvement. Done well and if...