Showing your professional services firm clients that you genuinely have their best interests at heart doesn’t happen by accident. Just like personal relationships, client relationships are built gradually over time, based on meaningful interactions that build trust....
This week we virtually meet with Derek Howard, CEO of The Customer, to discuss his experience of helping professional services firms to drive profitable revenue growth, create value-focused client relationships and build high-performing engaged teams. Q. Derek,...
It’s been a year like no other for Professional Service Firm Leaders. Managing industry and client disruption, reinventing service offerings, collaborating with teams in a completely transformed virtual work environment and in some cases, taking difficult decisions to...
1. They put their customers first Companies that are truly customer focused think firstly of their customers. Their intent is always to focus on what’s best for their customers, even when it’s not in their own best interests. There are lots of examples of this in...
Competitive proposals are often won and lost at pitch/ presentation stage. We’ve seen lots of situations where teams in winning positions ahead of the pitch have subsequently lost. We’ve also worked with teams who’ve come from losing positions to win work based on...
