Showing your professional services firm clients that you genuinely have their best interests at heart doesn’t happen by accident. Just like personal relationships, client relationships are built gradually over time, based on meaningful interactions that build trust....
Balancing business development and client service delivery “I keep my eyes wide open all the time” Johnny Cash tells us through his legendary lyrics from the song “I Walk the Line”. Albeit Johnny was singing to June Carter Cash the line has relevance for all of us...
Competitive proposals are often won and lost at pitch/ presentation stage. We’ve seen lots of situations where teams in winning positions ahead of the pitch have subsequently lost. We’ve also worked with teams who’ve come from losing positions to win work based on...
