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With a virtual Valentines on the cards this year, we look at the top ways to show your professional services firm clients that you genuinely have […]

This week we virtually meet with Derek Howard, CEO of The Customer, to discuss his experience of helping professional services firms to drive profitable revenue growth, […]

It’s been a year like no other for Professional Service Firm Leaders. Managing industry and client disruption, reinventing service offerings, collaborating with teams in a completely […]

The most popular question by far that we’ve heard from our professional service clients over the past number of months, is how to build brilliant client […]

Balancing business development and client service delivery “I keep my eyes wide open all the time” Johnny Cash tells us through his legendary lyrics from the […]

Companies that are truly customer focused, think of their customers first, even when it’s not in their own best interests. I know of one CEO of […]

All business leaders want to see their business grow and succeed.  They build and deliver high quality products and services.  They recruit high-performing, experienced people. They […]

1. They put their customers first Companies that are truly customer focused think firstly of their customers.  Their intent is always to focus on what’s best […]

Competitive proposals are often won and lost at pitch/ presentation stage.  We’ve seen lots of situations where teams in winning positions ahead of the pitch have […]