Showing your professional services firm clients that you genuinely have their best interests at heart doesn’t happen by accident. Just like personal relationships, client relationships are built gradually over time, based on meaningful interactions that build trust....
This week we virtually meet with Derek Howard, CEO of The Customer, to discuss his experience of helping professional services firms to drive profitable revenue growth, create value-focused client relationships and build high-performing engaged teams. Q. Derek,...
It’s been a year like no other for Professional Service Firm Leaders. Managing industry and client disruption, reinventing service offerings, collaborating with teams in a completely transformed virtual work environment and in some cases, taking difficult decisions to...
The most popular question by far that we’ve heard from our professional service clients over the past number of months, is how to build brilliant client relationships….virtually! How can you and your team really ‘wow’ in this space to consistently build stronger and...
Balancing business development and client service delivery “I keep my eyes wide open all the time” Johnny Cash tells us through his legendary lyrics from the song “I Walk the Line”. Albeit Johnny was singing to June Carter Cash the line has relevance for all of us...
