Companies that are truly customer focused, think of their customers first, even when it’s not in their own best interests. I know of one CEO of a consultancy firm, let’s call her Alison. Alison met with the CEO of a very large and successful business,...
All business leaders want to see their business grow and succeed. They build and deliver high quality products and services. They recruit high-performing, experienced people. They market and promote their business to engage their target customers. And of course,...
1. They put their customers first Companies that are truly customer focused think firstly of their customers. Their intent is always to focus on what’s best for their customers, even when it’s not in their own best interests. There are lots of examples of this in...
Competitive proposals are often won and lost at pitch/ presentation stage. We’ve seen lots of situations where teams in winning positions ahead of the pitch have subsequently lost. We’ve also worked with teams who’ve come from losing positions to win work based on...
Many organisations run an annual employee engagement survey to determine how happy and involved their people are in their roles and with the company. Leaders then review the results and comments from the survey and identify areas for improvement. Done well and if...
